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Avis Rental Car Agency Complaint - Closing Airport location early and charging 1 DAY late fee
Avis Rental Car Agency Complaint

Avis Rental Car Agency Complaint

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Closing Airport location early and charging 1 DAY late fee


I rented a car for a weekend trip over Memorial Day weekend from the Sanford-Orlando Airport Avis. My agreement stated that I was to return the car by 6pm on Monday. My contract said I would be charged $7/hr if late. There was a storm on our way home and I was 38 minutes late returning the car. I was charged a FULL DAY rate of $37.83 for being 38 minutes late. The AIRPORT location closed at 6pm that Monday (I ONLY rent from airports since they are always open late) - NO ONE told me they were closing early! If they had, I would have kept the car an extra day and got my money's worth. I contacted them and basically, they said TOUGH and they stand by the charge, EVEN THOUGH NO ONE TOLD ME THEY WERE CLOSING EARLY that day!!!!! Beware of they're business practices!!!!!! My confirmation # was 03562277US5.


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